Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal, Google Pay and Apple Pay.

Q: What is your shipping policy?
A: We offer free shipping on all orders over £49.99. For orders under £49.99, shipping fee from as little as £1.99; the exact shipping fee will depend on the weight and destination of the order. We ship all orders within 3 business days and offer shipping via Royal Mail, Evri (formally Hermes), DPD, UPS, Parcel Force and other courier services. You can check the footer area of our website for our full shipping policy.

Q: What is your return policy?
A: We offer a 30-day return policy for UK customers. If you are not satisfied with your purchase, you can return it within 30 days after delivery for a full refund. Please note that the item must be in its original packaging and in a sellable condition. You can check the footer area of our website for our full Return Policy (click here).

Q: How do I track my order?
A: Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to track your package on our website or on the shipping carrier's website. Alternatively, you can visit our Order Status page to find real-time updates on your shipment.

Q: How long does shipping take?
A: For domestic orders in the United Kingdom, it will normally take 5 - 10 business days. For International orders, please allow up to 21 days.

Q: Do you ship internationally?
A: Yes, we offer international shipping to selected countries. The shipping fee varies based on the destination country.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

Q: Does Toska Pets provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page (click here) for complete details.

Q: How do I cancel my order?
A: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund.

Q: How do I contact customer service?
A: You can contact customer service via email, phone, Contact Us page, or live chat. Our email address is hi@toskapets.com, our phone number is +44 (0) 207 193 7178, and our live chat is available on our website.

Q: Can I change my shipping address after I place an order?
A: If your order has not yet been shipped, you can contact us to change your shipping address. However, if your order has already been shipped, we cannot change the shipping address.

Q: How do I leave a product review?
A: You can leave a product review on our website. Simply navigate to the product page and click on the "Leave a Review" button.

If you have any additional questions that have not been addressed in our FAQ, please contact us via email at hi@toskapets.com or via the Contact Us section linked in the footer section of this page