Payment Policy

Thank you for choosing Toska Pets as your trusted pet care products and accessories supplier. We are committed to providing you with a seamless and secure online shopping experience. This Payment Policy outlines the accepted payment methods, payment processing, and related terms and conditions. By making a purchase on our website (, you agree to comply with this policy and our Terms & Conditions (click here for full details).

Accepted Payment Methods
  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover.
  • PayPal
  • Shop Pay
  • Google Pay
  • Apple Pay

Payment Processing
Authorisation: When you place an order on our website, your credit/debit card or chosen payment method will be authorised for the total amount of your purchase. This is a standard practice to ensure that the payment method is valid and has sufficient funds.

Payment Confirmation: Once your payment is authorised, you will receive an order confirmation email, indicating that your payment has been successfully processed.

Currency: All prices on our website are based on Great Britain Pound (GBP). If you are using a different currency, your payment provider may apply currency conversion charges. Please check with your payment provider for more information.

Order Cancellation: In case you need to cancel your order, please contact our customer support team as soon as possible. If your order has not been shipped, we will make every effort to cancel it and provide a refund. However, if the order has already been shipped, the cancellation may not be possible. Please refer to our Refund Policy (click here) for more information.

Security and Privacy
We understand the importance of maintaining the security and privacy of your payment information. Therefore, we have implemented industry-standard security measures to protect your data during payment processing. We use encrypted connections (HTTPS) and comply with Payment Card Industry Data Security Standard (PCI DSS) requirements (click here).

Please note that Toska Pets does not store your complete payment information, such as credit card numbers or PayPal login credentials, on our servers. All payment details are securely handled by our trusted payment service providers.

If you have any concerns or questions about our Payment Policy, please contact our customer support team for assistance. We are here to ensure that your payment process is smooth and reliable.

For any inquiries or assistance, please don't hesitate to get in touch with us. Our dedicated customer support team is here to help.

Address: Toska Direct Limited, 124 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 (0) 207 193 7178