Shipping Policy

At Toska Pets, we are committed to providing a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Shipping Locations: We currently offer shipping services to the following countries: UK, USA, Canada, Australia, Austria, France, Netherlands, Ireland, Belgium, Cyprus, Czechia, and Germany.

Shipping Options and Rates: We offer two shipping options for your convenience: Standard Shipping and Express Delivery.

Standard Shipping:

  • For orders totalling £49.99 and up, Standard Shipping is free.
  • For orders ranging from £0.01 to £49.98, a shipping fee of £1.99 GBP applies.
  • The estimated delivery time for Standard Shipping orders is between 5 to 10 business days.
  • Please note that certain postcodes, such as Northern Ireland, Scottish Highlands and Islands, Channel Islands, and other areas outside the UK mainland, may require additional time for delivery, up to 8-15 business days.

Express Delivery:

  • The cost for Express Delivery is £14.99 GBP.
  • Express Delivery is only available on certain items and is not applicable to all orders.
  • The estimated delivery time for Express Delivery orders is 2 to 3 business days.

Order Processing: We strive to process and ship all orders promptly. Our handling time typically ranges from 1 to 3 days. This allows us to prepare and package your order with care to ensure a safe delivery.

Please Note:

  • The delivery times mentioned above are estimates, and actual delivery times may vary depending on the specific destination and any unforeseen circumstances.
  • We aim to deliver your order within the specified timeframe, but please understand that factors beyond our control, such as weather conditions and carrier delays, may affect the delivery schedule.

Order Cut-off Time: To ensure that your order is processed on the same day, please place your order by 5:00 pm. Orders placed after this time will be processed on the next business day.

Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate its delivery date.

For any further assistance or inquiries regarding your order or shipping, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing Toska Pets. We appreciate your business and strive to deliver your products in a timely and reliable manner.

For any inquiries or assistance, please don't hesitate to get in touch with us. Our dedicated customer support team is here to help.

Address: Toska Direct Limited, 124 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 (0) 207 193 7178